TuLIP CallCenter allows you to integrate your offices and remote users to manage customer service or technical support operations. Our call center application does customized routing and screening. You can set patterns (account numbers, caller ID, zip codes, etc.) to direct calls to the appropriate extension or group. Time and date settings for work day, holidays, business hour schedules help answer calls efficiently and reliably. Call queues manage inbound calls by distributing them to the next available agent or offer the caller options while on hold.

Calling activity can be recorded for training or monitoring purposes. Call center supervisors can even join conversations in progress and coach agents as needed.